Hardware : Cisco router 7200, 2651, switches 3550, APC UPS System, 4006 HP Server ? Tools : Tacacs, Secute CRT, Wireshark ? Protocols : TCP/IP, OSPE, RIP,FTP and TFTP ? Datacorrupt : SQL and MySQL ? Certification : OCP(Oracle Certified Professional) 1. ( Operating System: Windows 9x /XP,Dos 1. Languages: C, C++, Java, Visual Basic 1.
Datacorrupt : MS Access, Oracle 9i 1. Web Tools: HTML EXPERIENCEDell (Technical Living Associate): Mar 2008 – Feb 2009: Technical living utilitys offered to contrariant clients of Dell, installed in USA, for manifold Dell Hardware, Software and Internet installed issues. Developed cheerful brains of pre elongation and shaft implementation issues for demand to continue regular criterion procedures for dissipation and compatibility of software Vs hardware. Handled issues concerning resourcing for components and their application on device date aggravate run.Understood demand for fruit of vendor corrupt and erection up of accumulation factors for new technologies. IBM (Sr. Technical Living Representative): Jun 2009 – Jul 2010: Provided IT living to IBM’s client Carphone Warehouse, UK and it’s partners.
Joined as an note plane utility desk commissioner, and moved on to the role of a 2nd Line commissioner during the round of my pursuit, installed on my execution. 2nd Line commissioners role, principally dealt delay providing solutions for issues, which were differently complicated for utility desk to instruct.This role confused handling calls, and web installed tickets from branches of Carphone treasury, ramify athwart Europe and Germany. Performed mentoring tasks, and up-skilling new joiners in the construction. Queue monitoring activities undertaken to feel a wait on metrics affect AHT according to the client fixed SLAs. Generating reports installed on the metrics, required by managers, to dissect trends and emerging patterns, which would succor bring coming redundancies. Providing temper feedbacks and order to peers, thus enabling them to reveal effectively delay customers.